What does it take to run a successful help desk? And what does it mean to win an award for it? From the motivational push that comes with it, to what the path to this reward looks like in the first place, Moe Suliman shares how to keep things running at high levels of purpose and productivity. He breaks down what it means to be a good help desk agent and focuses on the importance of providing them with a safe work environment to learn, a team work feeling, and clear models to look up to.

Moe Suliman is currently Information Technology Help Desk Manager at Wajax. He is also the winner of the Best Service And Support Manager Of The Year 2023. Moe served a wide range of roles in IT, before finally getting into Service Management. He was Service Desk Manager for Axon Medical Technologies, Maeve's International Software, Rio Can Real Estate Investment Trust.