The ultimate goal for tech should be to improve people's everyday life, both employees and customers. Rocky McGuire (Unisys) shares with us what leaders should be putting their eye on, and some of the crucial parts of running a world class service desk team. He points out the value of investing in people, serving the community, and finding purpose in the workplace. He also takes a look into the future, where proactive and predictive solutions should be central and the customers' holistic experience should be priority.

Rocky McGuire is the Experience Manager at Unisys, an award winning HDI Certified Service Desk. He has worked for many years in service and support experience for the IT Industry. Starting out as a service desk agent, he then took on a leadership role as a Team Lead Training Coordinator. He finally transitioned first into an Operations Manager and then into an Experience Manager.