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How to Bridge the Gap Between Customer and Employee Experience (an Interview with Luke Farrugia & Kaz Hassan)

How to Bridge the Gap Between Customer and Employee Experience (an Interview with Luke Farrugia & Kaz Hassan)

FromDigital HR Leaders with David Green


How to Bridge the Gap Between Customer and Employee Experience (an Interview with Luke Farrugia & Kaz Hassan)

FromDigital HR Leaders with David Green

ratings:
Length:
42 minutes
Released:
Jan 30, 2024
Format:
Podcast episode

Description

As HR professionals and leaders, if we want to start taking a more strategic approach that will elevate the business impact HR has, we need to evolve from being process-focused to becoming strategic partners. This means taking ownership of people data and insights, and using them to drive decisions that have a real impact on the business.  Take, for instance, employee experience. How can we make this more strategic? What can we learn from marketing and the strategies that they use to enhance the customer experience?  To delve deeper into this topic, on this episode of the Digital HR Leaders podcast, host David Green sits down with Kaz Hassan, Employee Experience Industry Lead at Unily, and Luke Faruggia, VP of Marketing at ScreenCloud.   Both guests bring unique insights and expertise on the topics of employee experience, internal communication and digital transformation, having both dedicated their careers to helping businesses improve their employee and customer experiences alike.   In this episode, listeners can expect to learn:  Lessons from marketing on their data-driven journey and how HR can apply these strategies Innovative strategies for effective employee listening and engagement Insights into why retention is still a major issue and the importance of focusing on employee engagement and a high-quality experience Strategies for enhancing digital experience, including the effective use of digital signage and internal communication tools Areas where HR professionals can upskill themselves to effectively manage the transition towards a more digital experience-driven workplace.  This episode is for every HR professional responsible for improving the employee experience and driving digital transformation in their organisation.   Support from this podcast comes from ScreenCloud – the digital signage platform that helps HR around the globe elevate their digital employee experience, with 'screens that communicate'.  To learn how ScreenCloud can enable your organisation to increase employee engagement, drive productivity, and improve compliance, visit screencloud.com   Link to research article referenced in the conversation:   Have employee experience leaders given up on retention?   Hosted on Acast. See acast.com/privacy for more information.
Released:
Jan 30, 2024
Format:
Podcast episode

Titles in the series (100)

In this series, David Green will be speaking to a range of senior HR leaders who are pushing a data-driven and digital HR agenda. There is an increasing need for HR professionals to become more digitally and numerically literate – to acquire the skills necessary to process, produce and leverage digital information to create business value. You'll hear from people leaders who are driving transformation in their organisations on how HR can prepare for the future and what HR leaders need to do to prepare for the Future of Work. Our GDPR privacy policy was updated on August 8, 2022. Visit acast.com/privacy for more information.