Employee experience is pretty much the biggest topic in HR and it's set to get even bigger in 2020 so to kick off the Digital HR Leaders podcast this year, we thought we'd start with a special episode on how to scale employee experience.Our guest, Volker Jacobs is the co-founder and CEO of TI people, and he is one of the world's leading authorities on employee experience having worked in this space for three and a half years, during which time TI people have worked with several global companies to develop, implement, and scale EX programs.TI people recently published a study on the state of employee experience, which combines the results of a survey of CEOs and CHROs, with practical guidance on how to build scalable EX programs for organisations. In our conversation, Volker and I discuss:  Why employee experience is growing in importance, who owns it and why a change in manager mindset is required to implement EX properly How to measure EX as well as how to manage and scale it in large organisations How to move from strategy to execution by integrating initiatives in areas like employee listening, journey mapping, and digital technology As with all our guests, we look into the crystal ball and ponder what the role of HR will be in 2025This episode is a must listen for CHROs, employee experience and people analytics leaders, and anyone interested in how employee experience can drive value for business leaders, the workforce, and help reshape HR for the new decade. Our GDPR privacy policy was updated on August 8, 2022. Visit acast.com/privacy for more information.