Following simple, straightforward, and adaptable rules to design Service Management processes was what Stefan Kempter had in mind when putting together the YaSM (Yet Another Service Management Model). However, as the name smartly implies, this idea doesn’t stand alone. Here, Stefan shares the process behind the making of the model, how it brings together different ITSM framework principles, and what organizations get from implementing it, including documents, templates and diagrams that avoid having to start every process from scratch. To finish off, he also gives out some valuable advice for other process-geeks like him.

Stefan Kempter is the Founder and current Managing Director of IT Process Maps GbR, Germany. He is also author of the YaSM Service Management Model and ITIL Process Maps. Stefan started off as a Pre-Sales and Technical Consultant at Signalbau Huber, served as Head of IT Architecture and Strategic Planning at ADAC, and spent five years as a Process Consultant at IDS Scheer AG.