20 min listen
46. It’s all about Sustainability: Tech and Progress involving People, with Barclay Rae
FromTicket Volume
46. It’s all about Sustainability: Tech and Progress involving People, with Barclay Rae
FromTicket Volume
ratings:
Length:
38 minutes
Released:
Mar 16, 2023
Format:
Podcast episode
Description
Barclay Rae, consultant, author, and IT Service Management expert, analyses the changes in technology brought about by AI and goes through the environmental perspective. In this wide-ranging talk with Matt, he also highlights the importance of people in experience management.
Barclay Rae is a consultant, author, ITIL4 architect, and SDI standards co-author. His experience spans hundreds of service improvement projects, mainly in IT Service Management, but also in CRM, Contact Centre, and other service delivery areas.
Barclay Rae is a consultant, author, ITIL4 architect, and SDI standards co-author. His experience spans hundreds of service improvement projects, mainly in IT Service Management, but also in CRM, Contact Centre, and other service delivery areas.
Released:
Mar 16, 2023
Format:
Podcast episode
Titles in the series (90)
04. What are XLAs and why do they matter? With Rae Ann Bruno by Ticket Volume