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32. What is Service Integration and Management (SIAM)? With Claire Agutter
FromTicket Volume
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Length:
27 minutes
Released:
Nov 24, 2022
Format:
Podcast episode
Description
It's more and more common for companies to work with multiple suppliers of services. But how can they make something cohesive out of the diversity? Claire Agutter shares the fundamentals and benefits of working with sourced services and using a SIAM approach to manage them.
Claire Agutter is currently the Director at ITSM Zone and Scopism. She's a Service Management trainer, consultant, author, and Chief Architect for VeriSM. She was recognized as an HDI Top 25 Thought Leader in 2018 and 2019 and was nominated as one of Computer Weekly's 50 Women in Tech.
Claire Agutter is currently the Director at ITSM Zone and Scopism. She's a Service Management trainer, consultant, author, and Chief Architect for VeriSM. She was recognized as an HDI Top 25 Thought Leader in 2018 and 2019 and was nominated as one of Computer Weekly's 50 Women in Tech.
Released:
Nov 24, 2022
Format:
Podcast episode
Titles in the series (91)
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