13 min listen
07. Where does good service come from? A sneak peek with Kevin Clark
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Length:
16 minutes
Released:
Jun 2, 2022
Format:
Podcast episode
Description
Kevin Clark (ITSM consultant) has quite a unique career path. Along with Matt, they tried to figure out where good service comes from (spoiler alert: everywhere!). Catch their full talk on ITIL, difficulties of ESM, and the basis for a great ITSM solution.
Kevin Clark has 15 years of experience in IT service. He's a self-described passionate advocate for excellence and quality in Service Management, with a particular interest in the machinery behind good service. He's currently a Senior Consultant, and he's worked with brands such as ServiceNow and HP.
Kevin Clark has 15 years of experience in IT service. He's a self-described passionate advocate for excellence and quality in Service Management, with a particular interest in the machinery behind good service. He's currently a Senior Consultant, and he's worked with brands such as ServiceNow and HP.
Released:
Jun 2, 2022
Format:
Podcast episode
Titles in the series (91)
05. Expanding beyond Service Management: DevOps, SRE and BRM, with Suresh GP by Ticket Volume