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41. Where does ITSM come from? The history of Quality Management, with Michael Cardinal
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41. Where does ITSM come from? The history of Quality Management, with Michael Cardinal
FromTicket Volume
ratings:
Length:
32 minutes
Released:
Feb 9, 2023
Format:
Podcast episode
Description
What do the industrial revolutions have to do with Service Management? Michael Cardinal walks Matt through the history of Quality Management - from Taylorism to the Ishikawas - to understand how the notion of quality was shaped.
Michael Cardinal is a consultant and the Director of Business Process Management at Thirdera. Previously, he was a Practice Manager at TEKsystems and a Senior Instructor at ITSM Academy. But he's a history teacher at heart (a role he developed for over 20 years). As so, he's eager to track down the roots of new ideas and to reflect on how history can impact the present and future.
Michael Cardinal is a consultant and the Director of Business Process Management at Thirdera. Previously, he was a Practice Manager at TEKsystems and a Senior Instructor at ITSM Academy. But he's a history teacher at heart (a role he developed for over 20 years). As so, he's eager to track down the roots of new ideas and to reflect on how history can impact the present and future.
Released:
Feb 9, 2023
Format:
Podcast episode
Titles in the series (91)
05. Expanding beyond Service Management: DevOps, SRE and BRM, with Suresh GP by Ticket Volume