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18. Insourcing, innovation, and building an inclusive support culture, with Tammy Ward and Niko Miller
FromTicket Volume
18. Insourcing, innovation, and building an inclusive support culture, with Tammy Ward and Niko Miller
FromTicket Volume
ratings:
Length:
23 minutes
Released:
Aug 18, 2022
Format:
Podcast episode
Description
It's time for a bit of disruption! Tammy Ward and Niko Miller (ATB Financial) walk us through what it's like to expand a people-first culture into every process of a company. From a shift to collaboration and a focus on mental health to an effective process to recruit staff that doesn't depend on a single person, they've transformed the service desk, the IT department, and the leadership in their company.
Tammy Ward is currently Managing Director, Team Member Collaboration & Enablement at ATB Financial, where she's been for the past 9 years as a People Leader. Previously, she's been in many roles on a help desk for energy companies in Canada.
Former Best Buy Sales Associate, Nikolas Miller is the Senior Manager of End-User Support at ATB Financial, where he has also served as Product Manager and IT Analyst since 2017.
Tammy Ward is currently Managing Director, Team Member Collaboration & Enablement at ATB Financial, where she's been for the past 9 years as a People Leader. Previously, she's been in many roles on a help desk for energy companies in Canada.
Former Best Buy Sales Associate, Nikolas Miller is the Senior Manager of End-User Support at ATB Financial, where he has also served as Product Manager and IT Analyst since 2017.
Released:
Aug 18, 2022
Format:
Podcast episode
Titles in the series (91)
11. The experience management shift in service management, with Alan Nance from XLA Collab by Ticket Volume