20 min listen
01. Why IT needs new management methods, with Rob England
FromTicket Volume
ratings:
Length:
24 minutes
Released:
Apr 21, 2022
Format:
Podcast episode
Description
What is, what isn't, what should be and what shouldn't be service management. Join Matt on a philosophical chat about IT with the former IT Skeptic - yes, we asked what happened with our favorite blog (and he answered!).
Rob England is known for contributing to ITIL Service Strategy, The Unicorn Project, The Agile Manager, Open Management, The DevOps Handbook, and as the lead author of the VeriSM digital framework. Founding groups like itSMF New Zealand and WellyBAM (Business Agility Meetup), Rob connects IT professionals across regions and continents. Working with Dr. Cherry Vu as part of their consulting team for Teal Unicorn, they change organizations and leadership with a myriad of business challenges.
Rob England is known for contributing to ITIL Service Strategy, The Unicorn Project, The Agile Manager, Open Management, The DevOps Handbook, and as the lead author of the VeriSM digital framework. Founding groups like itSMF New Zealand and WellyBAM (Business Agility Meetup), Rob connects IT professionals across regions and continents. Working with Dr. Cherry Vu as part of their consulting team for Teal Unicorn, they change organizations and leadership with a myriad of business challenges.
Released:
Apr 21, 2022
Format:
Podcast episode
Titles in the series (90)
04. What are XLAs and why do they matter? With Rae Ann Bruno by Ticket Volume