16 min listen
15. Tier infinity: learning, retention, and loyalty in small IT teams, with Danny Kateli from Midrex
FromTicket Volume
15. Tier infinity: learning, retention, and loyalty in small IT teams, with Danny Kateli from Midrex
FromTicket Volume
ratings:
Length:
14 minutes
Released:
Jul 29, 2022
Format:
Podcast episode
Description
In small IT teams, the first and last tiers are exactly the same. Danny Kateli (Manager of IT Operations at Midrex) knows this by heart and shares some tips on loyalty, learning processes, and employee retention. If you were wondering how to keep your team motivated, how to engage with them, and how to facilitate a family-like environment that keeps your teammates around, this is the episode for you!
Danny Kateli is a retired military officer with experience in facilities management, recruiting, project management, and leadership. He worked as an IT Field Delivery Manager and IT Service Delivery Manager at CompuCom with a focus on process optimization. Afterward, he moved onto his current role as the Manager of IT Operations at Midrex, where he's in charge of network infrastructure, data center maintenance, IT security, and the Service Desk.
Danny Kateli is a retired military officer with experience in facilities management, recruiting, project management, and leadership. He worked as an IT Field Delivery Manager and IT Service Delivery Manager at CompuCom with a focus on process optimization. Afterward, he moved onto his current role as the Manager of IT Operations at Midrex, where he's in charge of network infrastructure, data center maintenance, IT security, and the Service Desk.
Released:
Jul 29, 2022
Format:
Podcast episode
Titles in the series (90)
08. The face of service: support managers need inspiration too, with Megan Engels by Ticket Volume