35 min listen
34. Advancing Customer Experiences Through IT Alignment with Michael Buckham-White
34. Advancing Customer Experiences Through IT Alignment with Michael Buckham-White
ratings:
Length:
34 minutes
Released:
Apr 11, 2022
Format:
Podcast episode
Description
It is no secret that your technology team (IT) is a huge contributor to company success. They impact customer experiences (CX). But how? What are common challenges? How best to achieve cross-department strategic alignment to ensure customer needs are met? Featured guest, Michael Buckham-White, Global Technology Managing Director at Deloitte Information Technology Services (ITS), shares leadership best practices and effective ways to partner with your technology (IT) team for improved customer satisfaction. Learn more at DoingCXRight.com/podcasts
Released:
Apr 11, 2022
Format:
Podcast episode
Titles in the series (100)
1. How To Get Customers Back Again & Again Featuring Shep Hyken: What does customer loyalty really mean? What are proven tactics to get repeat customers? Which brands are doing customer experience right and what are the best actionable tips to build a business culture where employees are committed to... by Doing Customer Experience Right with Stacy Sherman