35 min listen
106. User Testing for Elevated Customer Service and Brand Experiences with Andy MacMillan
106. User Testing for Elevated Customer Service and Brand Experiences with Andy MacMillan
ratings:
Length:
33 minutes
Released:
Nov 6, 2023
Format:
Podcast episode
Description
Customer empathy is imperative. Many companies struggle to deeply understand users' needs. The good news is that technologies, like User Testing, are transforming how brands gain insights. Companies leveraging tools to gather customer perspectives can quickly provide superior customer service and capture market share. So, what does this mean for your business? How can you tap into user testing to understand prospects' and customers' expectations to inform strategic decisions? Listen as customer experience expert Stacy Sherman & UserTesting CEO Andy MacMillan unpack the power of validating concepts with target users early and proven ways to make customer empathy your competitive advantage. Details:
Released:
Nov 6, 2023
Format:
Podcast episode
Titles in the series (100)
1. How To Get Customers Back Again & Again Featuring Shep Hyken: What does customer loyalty really mean? What are proven tactics to get repeat customers? Which brands are doing customer experience right and what are the best actionable tips to build a business culture where employees are committed to... by Doing Customer Experience Right with Stacy Sherman