29 min listen
99. How Impact Sourcing is the Ultimate Loyalty Strategy for Modern Business with Rita Soni
99. How Impact Sourcing is the Ultimate Loyalty Strategy for Modern Business with Rita Soni
ratings:
Length:
31 minutes
Released:
Aug 21, 2023
Format:
Podcast episode
Description
Do you know about the new trend called impact sourcing? Stacy Sherman and Rita Soni discuss how hiring people from diverse, overlooked communities transforms customer loyalty. Agents connect more authentically with customers, building empathy and trust. This loyalty ripples across the business too. Originally used for contact centers, impact sourcing has spread much further. Learn why top companies are embracing it and how to implement it step-by-step. Details at
Released:
Aug 21, 2023
Format:
Podcast episode
Titles in the series (100)
6. Leveraging Social Media For Customer Service & Competitive Insights Featuring Madalyn Sklar: Are you using social media to build customer relationships, enhance customer service and gain competitive insights? , a digital marketing expert with 25 years of experience, starting in the early days of the internet (before social media was a thing),... by Doing Customer Experience Right with Stacy Sherman