33 min listen
110. How Unconscious Biases Influence Your Customers’ Decision-Making Process with Sylvie Di Giusto
110. How Unconscious Biases Influence Your Customers’ Decision-Making Process with Sylvie Di Giusto
ratings:
Length:
33 minutes
Released:
Dec 4, 2023
Format:
Podcast episode
Description
Feeling overwhelmed trying to deliver excellent customer experiences? Struggling with unhappy customers and negative feedback? Stacy Sherman and Sylvie Di Giusto tackle these challenges head-on. They discuss practical strategies for forging strong emotional connections and making impactful first impressions. Learn about understanding customer emotions and biases and how the ABCDE model can enhance every interaction. This show also offers insights on active listening to utilize customer feedback effectively, and draws intriguing parallels between leadership and parenting in the realm of customer experience. Take notes, as there are a lot of gems shared. More info:
Released:
Dec 4, 2023
Format:
Podcast episode
Titles in the series (100)
9. How To Hug Your Haters & Make Customers Love Your Brand Featuring Jay Baer: Too many companies invest too much money to acquire new clients instead of making current ones your volunteer marketers. My guest, Jay Baer, 6x author and Hall of Fame speaker shares leadership and business tips about: *How to 'Hug Your Haters' and... by Doing Customer Experience Right with Stacy Sherman