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    1. How To Get Customers Back Again & Again Featuring Shep Hyken

    1. How To Get Customers Back Again & Again Featuring Shep Hyken

    FromDoing Customer Experience Right‬ with Stacy Sherman

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    1. How To Get Customers Back Again & Again Featuring Shep Hyken

    FromDoing Customer Experience Right‬ with Stacy Sherman

    ratings:
    Length:
    35 minutes
    Released:
    Jul 5, 2021
    Format:
    Podcast episode

    Description

    What does customer loyalty really mean? What are proven tactics to get repeat customers? Which brands are doing customer experience right and what are the best actionable tips to build a business culture where employees are committed to driving customers back?  Listen to Stacy Sherman's debut podcast featuring NY Times best-selling author, speaker & customer service expert, Shep Hyken. Learn more about guest Shep Hyken and host Stacy Sherman at: DoingCXRight.com/podcasts
    Released:
    Jul 5, 2021
    Format:
    Podcast episode

    Titles in the series (100)

    Customer experience (CX) is a brand differentiator. By humanizing business and intentionally DOING CX RIGHT, you gain happy customers who continue to buy and refer your brand to others. Stacy Sherman shares her 'Heart & Science™ proven CX framework to help you accelerate loyalty and revenue. She's also interviewing admirable keynote speakers, authors, business leaders across industries who share ACTIONABLE CX strategies and tactics too. Topics include: *Retaining customers and keeping them from going to competitors *Increasing revenue and growth by winning through experiences over price. *Instituting CX measurements for accountability & success. *Gaining customer advocates, who refer versus share bad reviews. *Building an engaged workforce and customer-centric inclusive culture. DoingCXRight®‬ Podcast is not all business and customer service related. You’ll also hear guests share personal stories, challenges overcome, lessons learned, and topics such as: “What would you tell your younger 20-year-old self now that you didn’t know then.” The answers will inspire you to think and do differently so that you show up as your best self every day. About Stacy Sherman: She's an award-winning keynote speaker, author, and mentor on a mission to inspire better experiences so that REAL loyalty, connections, and satisfaction exist globally. Read her bio, blog, Forbes articles and useful resources at: DoingCXRight.com