Discover this podcast and so much more

Podcasts are free to enjoy without a subscription. We also offer ebooks, audiobooks, and so much more for just $11.99/month.

Elevated Experience Equals Emotional Engagement Featuring Richard Weylman

Elevated Experience Equals Emotional Engagement Featuring Richard Weylman

FromAmazing Business Radio


Elevated Experience Equals Emotional Engagement Featuring Richard Weylman

FromAmazing Business Radio

ratings:
Length:
26 minutes
Released:
Apr 30, 2024
Format:
Podcast episode

Description

Acquire and Keep Clients for Life 
Shep Hyken interviews Richard Weylman, hall of fame inducted keynote speaker and bestselling author. He talks about his latest book, 100 Proven Ways to Acquire and Keep Clients for Life, and how an elevated customer experience helps brands stand out amidst the competition. 
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:   


How can companies create elevated experiences at every touch point for their customers? 


How does the concept of "lifetime value" impact customer-focused decision-making? 


What's the significance of emotional engagement in driving customer loyalty and revenue? 


How can small, personalized gestures impact the customer experience? 


How does cultivating relationships with customers contribute to long-term profitability? 

Top Takeaways:   
There are four things that customers are looking for. They are looking for brands that are thoughtful, kind, caring, and empathetic. 
 
Understand your customers' lifetime value (LTV). By recognizing a customer's potential long-term value, businesses can make better customer-focused decisions that are less about the amount they spend on any single purchase and more about nurturing relationships, ensuring positive experiences, and understanding their needs.  
 
Small gestures and careful word choices matter. Businesses can make customers feel valued and respected by paying attention to details, like calling customers by their preferred names and avoiding generic follow-up messages. Even a simple gesture can leave a lasting positive impression, potentially leading to future business opportunities. 
 
Building relationships with customers helps businesses stand out in a crowded market. Creating emotional connections and nurturing long-term relationships drive revenue by de-commoditizing your products and strengthening customer loyalty. 
 
Plus, Richard shares how a thank-you note after a rejection earned him a future opportunity. Tune in! 
 Quote:  
"What happens when you elevate the experience by focusing on kindness, thoughtfulness, caring, and empathy? What happens is you elevate the experience and create emotional engagement." 

 
About:    
Richard Weylman is a keynote speaker, customer experience expert, and the author of two international bestsellers, including The Power of Why: Breaking Out in a Competitive Marketplace. His latest book, 100 Proven Ways to Acquire and Keep Clients for Life, is now available on Amazon. 
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.   
Learn more about your ad choices. Visit megaphone.fm/adchoices
Released:
Apr 30, 2024
Format:
Podcast episode

Titles in the series (100)

Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level. Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.