Shep Hyken visits with Dr. Tony Alessandra, the bestselling author of 30 books that have been translated into more than 50 languages. Dr. Alessandra enthusiastically shares his expertise in personality and behavioral styles, describing the four styles in the DISC model; Dominance, Influence, Steadiness, and Conscientiousness. Once you understand your style you can adjust and adapt to others, which leads to better communication and success.
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