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    43. Improving Customer Journeys With Employees As Heroes with Ian Golding

    43. Improving Customer Journeys With Employees As Heroes with Ian Golding

    FromDoing Customer Experience Right‬ with Stacy Sherman

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    43. Improving Customer Journeys With Employees As Heroes with Ian Golding

    FromDoing Customer Experience Right‬ with Stacy Sherman

    ratings:
    Length:
    39 minutes
    Released:
    Jun 12, 2022
    Format:
    Podcast episode

    Description

    What's the value of mapping out your customer journey? How do you get CEOs and company leaders to care more about customer experiences and intentionally turn employees into loyal brand advocates?  Stacy Sherman and featured guest Ian Golding, answer these fundamental questions and reveal key principles to get people to want to buy and work for your company. Get more info at DoingCXRight.com/podcast  
    Released:
    Jun 12, 2022
    Format:
    Podcast episode

    Titles in the series (100)

    Customer experience (CX) is a brand differentiator. By humanizing business and intentionally DOING CX RIGHT, you gain happy customers who continue to buy and refer your brand to others. Stacy Sherman shares her 'Heart & Science™ proven CX framework to help you accelerate loyalty and revenue. She's also interviewing admirable keynote speakers, authors, business leaders across industries who share ACTIONABLE CX strategies and tactics too. Topics include: *Retaining customers and keeping them from going to competitors *Increasing revenue and growth by winning through experiences over price. *Instituting CX measurements for accountability & success. *Gaining customer advocates, who refer versus share bad reviews. *Building an engaged workforce and customer-centric inclusive culture. DoingCXRight®‬ Podcast is not all business and customer service related. You’ll also hear guests share personal stories, challenges overcome, lessons learned, and topics such as: “What would you tell your younger 20-year-old self now that you didn’t know then.” The answers will inspire you to think and do differently so that you show up as your best self every day. About Stacy Sherman: She's an award-winning keynote speaker, author, and mentor on a mission to inspire better experiences so that REAL loyalty, connections, and satisfaction exist globally. Read her bio, blog, Forbes articles and useful resources at: DoingCXRight.com