27 min listen
56. Creating a Frictionless Organization & Better Customer Experience with Bil Price
56. Creating a Frictionless Organization & Better Customer Experience with Bil Price
ratings:
Length:
35 minutes
Released:
Sep 18, 2022
Format:
Podcast episode
Description
Being frictionless has become a strategic necessity. What does frictionless even mean? Why should you care? And what are simple steps to remove customer pain points and get to a frictionless state based on learnings from the most reputable brands? Stacy Sherman and Bill Price, author of The Best Service is no service, Your Customer Rules!, and The Frictionless Organization, answer these questions and share key principles to improve experiences for everyone who interacts with your brand. In fact, customer loyalty depends on it. Details at DoingCXRight.com/podcast
Released:
Sep 18, 2022
Format:
Podcast episode
Titles in the series (100)
2. Measuring Customer Loyalty (NPS and Beyond) Featuring Rob Markey: Net Promoter (NPS) is a popular way to gauge whether your customers are brand advocates (promoters) or dissatisfied (Detractors). Rob Markey, co-founder of the Net Promoter System at Bain, and Stacy Sherman discuss the meaning and evolution of NPS,... by Doing Customer Experience Right with Stacy Sherman