27 min listen
51. Driving Positive Outcomes During CX Day, Customer Service Week & Beyond
51. Driving Positive Outcomes During CX Day, Customer Service Week & Beyond
ratings:
Length:
34 minutes
Released:
Aug 14, 2022
Format:
Podcast episode
Description
Every October, the CX community celebrates the professionals and companies that make great customer experiences happen - a celebration known as CX Day. It's an opportunity to recognize great customer work, discover professional development opportunities, and strengthen professional networks. Listen to Stacy Sherman and Greg Melia, CEO of CXPA, discuss how you can celebrate at your company with no or minimal budget. Also, you'll learn how Diversity, Equity & Inclusion (DEI) and customer experience (CX) are linked. And the importance of having a purpose-driven brand to attract better talent and customers. Take notes as there're a lot of actionable tips. More info: DoingCXRight.com/podcasts
Released:
Aug 14, 2022
Format:
Podcast episode
Titles in the series (100)
2. Measuring Customer Loyalty (NPS and Beyond) Featuring Rob Markey: Net Promoter (NPS) is a popular way to gauge whether your customers are brand advocates (promoters) or dissatisfied (Detractors). Rob Markey, co-founder of the Net Promoter System at Bain, and Stacy Sherman discuss the meaning and evolution of NPS,... by Doing Customer Experience Right with Stacy Sherman