24 min listen
Customer-centric Companies Are Employee-centric
Customer-centric Companies Are Employee-centric
ratings:
Length:
45 minutes
Released:
Dec 29, 2022
Format:
Podcast episode
Description
As we head into the new year, I ask that you revisit this podcast episode, where you’ll find many more valuable gems from my friend, Curtis Kopf. Your business—and your customers—will thank you. In my conversation with Curtis Kopf, the Chief Experience Officer at REI, we discuss thought processes and strategies that go into navigating successful CX transformations. Curtis is a seasoned leader and CX practitioner who’s worked across a few different industries during his career. He has spent time at Amazon in the early 2000s, Microsoft, Alaska Airlines, and Premera Blue Cross. Curtis definitely knows a thing or two about how to develop a customer-first strategy.
Released:
Dec 29, 2022
Format:
Podcast episode
Titles in the series (100)
How Liberty Mutual’s Chief Customer Officer United the C-Suite, With Margie Dillon - CB002: Building Customer Experience by focusing outside insurance. by The Chief Customer Officer Human Duct Tape Show