27 min listen
4 Tips for Thinking Through Your Big-Picture CX Strategy
4 Tips for Thinking Through Your Big-Picture CX Strategy
ratings:
Length:
45 minutes
Released:
May 20, 2022
Format:
Podcast episode
Description
In my conversation with Curtis Kopf, the Chief Experience Officer at REI, we discuss thought processes and strategies that go into navigating successful CX transformations. Curtis is a seasoned leader and CX practitioner who’s worked across a few different industries during his career. He has spent time at Amazon in the early 2000s, Microsoft, Alaska Airlines, and Premera Blue Cross. Curtis definitely knows a thing or two about how to develop a customer-first strategy.
Released:
May 20, 2022
Format:
Podcast episode
Titles in the series (100)
How General Motors is Embedding Customer Experience, with Dave Mingle - CB013: Using customer experience to change the automotive business. by The Chief Customer Officer Human Duct Tape Show