In this compilation episode, I'm revisiting conversations with Sherif Mityas, CXO at TGI Fridays, and Troy Barnes, Chief Customer Officer at Pizza Hut Asia Pacific. Their high-level positions had them entrenched in work in which they oversaw CX strategies that impacted numerous restaurants.  Sherif talks about how he assessed the work that needed to be done while in the role, and you’ll hear Troy discuss the ongoing journey of level setting expectations and uniting the C-Suite around improving efforts.