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A 4-Step Plan For New Chief Customer Officers, With Donna Peeples - CB29

A 4-Step Plan For New Chief Customer Officers, With Donna Peeples - CB29

FromThe Chief Customer Officer Human Duct Tape Show


A 4-Step Plan For New Chief Customer Officers, With Donna Peeples - CB29

FromThe Chief Customer Officer Human Duct Tape Show

ratings:
Length:
34 minutes
Released:
Nov 29, 2016
Format:
Podcast episode

Description

This is Donna Peeple’s second time in the Chief Customer Officer role, having held the role previously at AIG.  Her role now as CCO at Pypestream is with a much smaller company, in start up mode...but according to Donnna the path for her is the same, regardless of the size of the company.   The only variables she says are the scale of the work, and the legacy and culture of a larger established company that often makes the work more challenging to navigate.
Released:
Nov 29, 2016
Format:
Podcast episode

Titles in the series (100)

Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.