In this episode, Nick Frunzi, who is CCO of Esri, the second largest privately held technology company in the US, discusses the origins of his role and how he navigates the work to achieve success. Already a customer-focused company, Esri’s greatest challenge was moving from thriving from individual’s heroics and service successes to embedding a set of repeatable competencies inside the business.  Those of you who have found that your companies also need this will greatly enjoy this conversation with Nick.