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    Leading Customer Success in a B2B Business, With Jose Vergara - CB019

    Leading Customer Success in a B2B Business, With Jose Vergara - CB019

    FromThe Chief Customer Officer Human Duct Tape Show

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    Leading Customer Success in a B2B Business, With Jose Vergara - CB019

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    29 minutes
    Released:
    Aug 30, 2016
    Format:
    Podcast episode

    Description

    There is as much confusion about just exactly “Customer Success” is as “Customer Experience.”  In this fascinating conversation with Jose Vergara, Chief Customer Officer of MkKesson Medical Imaging, he debunks not only his role but the actions that define a successful customer success driven transformation and movement. 
    Released:
    Aug 30, 2016
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.