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    Award Winning CX Leadership in Banking, with Mark Slatin - CB58

    Award Winning CX Leadership in Banking, with Mark Slatin - CB58

    FromThe Chief Customer Officer Human Duct Tape Show

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    Award Winning CX Leadership in Banking, with Mark Slatin - CB58

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    42 minutes
    Released:
    Jul 4, 2017
    Format:
    Podcast episode

    Description

    Mark Slatin, SVP, Director of Client Experience for Sandy Spring Bank describes in detail how he engaged the leadership team and the organization over four years to win TWO coveted Customer Experience Innovation Awards. And most importantly, improve the customer and company experience with the Bank.
    Released:
    Jul 4, 2017
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.