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    Customer Experience Leadership in Government, With Stephanie Thum [CB16]

    Customer Experience Leadership in Government, With Stephanie Thum [CB16]

    FromThe Chief Customer Officer Human Duct Tape Show

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    Customer Experience Leadership in Government, With Stephanie Thum [CB16]

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    25 minutes
    Released:
    Aug 9, 2016
    Format:
    Podcast episode

    Description

    In this episode, we explored yet another unexpected place where customer experience is taking hold:  the Government.  Stephanie Thum, Vice President of Customer Experience for the Export/Import Bank of the United States explains how the mandate for service in government has led to wide spread action across many government agencies to address and rethink how they serve.  
    Released:
    Aug 9, 2016
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.