In this episode, learn the path that Liberty Mutual’s Chief Customer Officer Margie Dillon took to engage the C-Suite and the specific actions that did and did not work.  Learn about the “tipping point” that moved leaders to personally engage, and how she used that commitment to build a 130-person company-wide cross functional team.  Hear her story about the communication approach used to connect to employees and to bring the customer experience to life with the development of their customer room.