27 min listen
What I Know: Customer Experience is Floundering
What I Know: Customer Experience is Floundering
ratings:
Length:
5 minutes
Released:
Jul 14, 2022
Format:
Podcast episode
Description
What I know is that customer experience is floundering. We are focusing on the mechanics instead of the meaning of the work. At the end of the day, customer experience is about leading. It’s about leadership. It’s about finding a way to guide your people and your organization to rise to show up as a different kind of company in the marketplace. Customer experience does not belong in a silo.
Released:
Jul 14, 2022
Format:
Podcast episode
Titles in the series (100)
How General Motors is Embedding Customer Experience, with Dave Mingle - CB013: Using customer experience to change the automotive business. by The Chief Customer Officer Human Duct Tape Show