27 min listen
5 Ways to Earn Customer Growth with Fred Reichheld (Creator of the NPS Management System)
5 Ways to Earn Customer Growth with Fred Reichheld (Creator of the NPS Management System)
ratings:
Length:
49 minutes
Released:
Dec 17, 2021
Format:
Podcast episode
Description
“I preach to people to stop linking net promoter to bonuses and stop making it into a target, which makes it the objective as opposed to a learning process,” says Fred Reichheld, New York Times best-selling author, customer loyalty guru, and creator of the Net Promoter Score management system. Fred and I chat about the hard work that comes with good leadership, and the dedication that's needed in order to live up to promises, to put customers first, and to serve as a beacon of light.
Released:
Dec 17, 2021
Format:
Podcast episode
Titles in the series (100)
How General Motors is Embedding Customer Experience, with Dave Mingle - CB013: Using customer experience to change the automotive business. by The Chief Customer Officer Human Duct Tape Show