24 min listen
Modernizing the Library Experience, With Alison Circle - CB006
Modernizing the Library Experience, With Alison Circle - CB006
ratings:
Length:
30 minutes
Released:
May 24, 2016
Format:
Podcast episode
Description
Today’s podcast is with Alison Circle, who is the Chief Customer Experience Officer in another unexpected industry: the Library System. The work that Alison and the leadership team at Columbus Metropolitan Library has in fact been heralded around the world (insert link) in their innovative approaches in this industry many might think is moving toward retirement. At Columbus Metropolitan Library, they are doing the opposite and revitalizing what it means to be a library. Starting with the lives of their customers and the responsibility for a community of learners, they are rethinking the library experience, from how they define their customer, the design of their buildings, how they unite leadership to a higher purpose and what and how they enable young minds to read and establish community.
Released:
May 24, 2016
Format:
Podcast episode
Titles in the series (100)
Human-Centered Design at Northern Trust, With Scott Dille - CB003: How Northern Trust is innovating, inspired by customer and employee emotions and needs. by The Chief Customer Officer Human Duct Tape Show