27 min listen
Enhance Customer Experience Through Employee Engagement and Culture Development
Enhance Customer Experience Through Employee Engagement and Culture Development
ratings:
Length:
44 minutes
Released:
Mar 11, 2022
Format:
Podcast episode
Description
In this conversation, you’ll hear from two leaders who have led transformative customer-centric initiatives at organizations that have global reach: Catherine Courage, VP of Consumer UX at Google and Darryl Speach, who at the time of our conversation was Chief Customer Officer of Greystone & Company. Darryl’s prior experience at Disney and New York Life Insurance gave him plenty of insight regarding people-centered work, and Catherine’s experience with human-centered design and UI gave her an advantage in terms of thinking through the customer’s end-to-end experience.
Released:
Mar 11, 2022
Format:
Podcast episode
Titles in the series (100)
How General Motors is Embedding Customer Experience, with Dave Mingle - CB013: Using customer experience to change the automotive business. by The Chief Customer Officer Human Duct Tape Show