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    How Airbnb Scales Culture And Customer Experience, With Aisling Hassell - CB008

    How Airbnb Scales Culture And Customer Experience, With Aisling Hassell - CB008

    FromThe Chief Customer Officer Human Duct Tape Show

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    How Airbnb Scales Culture And Customer Experience, With Aisling Hassell - CB008

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    29 minutes
    Released:
    Jun 7, 2016
    Format:
    Podcast episode

    Description

    Jeanne and Aisling discuss how Airbnb manages global customer experience across 191 countries and 34,000 cities. They explore specific CX tactics Airbnb uses to create not only great customer experiences, but also how they have established a fun and rewar
    Released:
    Jun 7, 2016
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.