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    The Value Of Building Bridges For Customer Experience, with Curtis Kopf (CB7)

    The Value Of Building Bridges For Customer Experience, with Curtis Kopf (CB7)

    FromThe Chief Customer Officer Human Duct Tape Show

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    The Value Of Building Bridges For Customer Experience, with Curtis Kopf (CB7)

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    30 minutes
    Released:
    May 31, 2016
    Format:
    Podcast episode

    Description

    Jeanne talks with Curtis Kopf in this episode. Curtis was deeply embedded with customer experience at Alaska Airlines before moving to Premara Blue Cross. They discuss the value of building bridges, listening tours, asking the right questions, using analytics wisely, and how conversations drive customer experience
    Released:
    May 31, 2016
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.