24 min listen
A CCO's Role Goes Beyond Customer Experience to Change Management
A CCO's Role Goes Beyond Customer Experience to Change Management
ratings:
Length:
31 minutes
Released:
Aug 26, 2022
Format:
Podcast episode
Description
In this conversation with Andy Clement, the CCO at Kimberly-Clark Professional, who has been with the organization for over 30 years, we discuss how digitizing the sales operations has impacted this B2B business in the post-pandemic world. Those of you in the B2B industry will enjoy this chat, especially if you’ve been in a legacy industry that had to adjust to the digital-first world.
Released:
Aug 26, 2022
Format:
Podcast episode
Titles in the series (100)
How Liberty Mutual’s Chief Customer Officer United the C-Suite, With Margie Dillon - CB002: Building Customer Experience by focusing outside insurance. by The Chief Customer Officer Human Duct Tape Show