Everand Logo

Welcome to Everand!

  • Discover this podcast and so much more

    Podcasts are free to enjoy without a subscription. We also offer ebooks, audiobooks, and so much more for just $11.99/month.

    When to Take a Chief Customer Officer Role, and When to Leave One, With Carol Pudnos - CB28

    When to Take a Chief Customer Officer Role, and When to Leave One, With Carol Pudnos - CB28

    FromThe Chief Customer Officer Human Duct Tape Show

    Start listeningView podcast show

    When to Take a Chief Customer Officer Role, and When to Leave One, With Carol Pudnos - CB28

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    32 minutes
    Released:
    Nov 22, 2016
    Format:
    Podcast episode

    Description

    Carol Pudno is a member of the growing population of “serial” Chief Customer Officers who have held the senior customer experience leadership role more than once.  So in our podcast, we focused on the telltale signs of whether to take a role, and what indicators to consider when it’s time to move on to your next customer experience challenge.
    Released:
    Nov 22, 2016
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.