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    Chief Customer Officer for the Energy Industry, With Penni Conner - CB27

    Chief Customer Officer for the Energy Industry, With Penni Conner - CB27

    FromThe Chief Customer Officer Human Duct Tape Show

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    Chief Customer Officer for the Energy Industry, With Penni Conner - CB27

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    27 minutes
    Released:
    Nov 15, 2016
    Format:
    Podcast episode

    Description

    Penni Conner has spent her entire career in the energy industry.  Her background is interesting as she is professionally an engineer...but found her way to the customer care space. From there, she found her place, where she successfully combined both her analytical and storytelling and change management skills and remained focused in customer experience.
    Released:
    Nov 15, 2016
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.