27 min listen
What I Know: “One Version of the Truth" is Critical
What I Know: “One Version of the Truth" is Critical
ratings:
Length:
9 minutes
Released:
Sep 9, 2022
Format:
Podcast episode
Description
In order to move from where you are, you need to all agree on where you’ve begun. “One version of the truth" is critical. In this episode, I share an exercise you can do with your team to start the process of understanding your organization’s experience reliability.
Released:
Sep 9, 2022
Format:
Podcast episode
Titles in the series (100)
How General Motors is Embedding Customer Experience, with Dave Mingle - CB013: Using customer experience to change the automotive business. by The Chief Customer Officer Human Duct Tape Show