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    Your Customer Success Needs to be a Key Indicator of Your Organization's Success

    Your Customer Success Needs to be a Key Indicator of Your Organization's Success

    FromThe Chief Customer Officer Human Duct Tape Show

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    Your Customer Success Needs to be a Key Indicator of Your Organization's Success

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    47 minutes
    Released:
    Nov 19, 2021
    Format:
    Podcast episode

    Description

    Nathan and I discuss some of the principals behind BILT’s success, one of them being that they measure it by their own customer’s success. BILT is a customer experience platform. It operates as an app that provides a 3D assembly experience for customers who need to build a finished item like a grill or bed frame. BILT has worked with companies such as Weber, IKEA, and the Home Depot, to help empower customers and give them the confidence needed in order to complete their project.
    Released:
    Nov 19, 2021
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.