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    Customer Experience Transformation to win “Sports Event of the Year”, With Lynn LaRocca - CB52

    Customer Experience Transformation to win “Sports Event of the Year”, With Lynn LaRocca - CB52

    FromThe Chief Customer Officer Human Duct Tape Show

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    Customer Experience Transformation to win “Sports Event of the Year”, With Lynn LaRocca - CB52

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    51 minutes
    Released:
    May 23, 2017
    Format:
    Podcast episode

    Description

    In 2015, Belmont Stakes was awarded the prestigious Street and Smith’s Sports Business Journal’s “Sports Event of the Year” beating out such hallowed events as Super Bowl 50.  In my conversation Sr. VP & Chief Experience Officer for The New York Racing Association tells us how they did the work to get there ...and beyond.
    Released:
    May 23, 2017
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.