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    To Improve B2B Customer Experience, Solidify Your Employee Experience and Internal Culture

    To Improve B2B Customer Experience, Solidify Your Employee Experience and Internal Culture

    FromThe Chief Customer Officer Human Duct Tape Show

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    To Improve B2B Customer Experience, Solidify Your Employee Experience and Internal Culture

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    54 minutes
    Released:
    Jan 15, 2022
    Format:
    Podcast episode

    Description

    Today's episode features a compilation from two leaders in the B2B industry who decided to grow their company through focused CX efforts, while placing a strong importance on team and employee development. You’ll hear from Andy Schulkind, the VP of CX at Domino North America, and Rich Sheridan, CEO of Menlo Innovations. Both leaders place a high value on developing a trained, supported, and efficient internal workforce which serves as a strong foundation for delivering great customer experience.
    Released:
    Jan 15, 2022
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.