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    Google’s Customer Experience Leadership, With Catherine Courage - CB59

    Google’s Customer Experience Leadership, With Catherine Courage - CB59

    FromThe Chief Customer Officer Human Duct Tape Show

    Start listeningView podcast show

    Google’s Customer Experience Leadership, With Catherine Courage - CB59

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    41 minutes
    Released:
    Jul 11, 2017
    Format:
    Podcast episode

    Description

    Catherine Courage, who has led customer experience now for the third time discusses how her background in psychology, and deep experience in technology organizations helps her to unite product leaders to deliver a united Google experience.
    Released:
    Jul 11, 2017
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.