27 min listen
Develop a CX Transformation Strategy by Focusing on Root Issues
Develop a CX Transformation Strategy by Focusing on Root Issues
ratings:
Length:
47 minutes
Released:
Feb 25, 2022
Format:
Podcast episode
Description
How can we practically put measures in place to improve customer experience for organizations in which the internal and external stakeholders see results? In today’s podcast episode, I revisit two interviews I held with women who were leading CX transformation within their organizations: Michelle Musgrove, former Senior VP and VP of Customer Experience Strategy & Governance at AARP, and Kathy Tobiasen, former VP of Customer Experience at The Nature’s Bounty Co. Both women share tactical advice on how to unite different departments and teams within an organization to be on the same page when it comes to transforming CX that leads to customer success.
Released:
Feb 25, 2022
Format:
Podcast episode
Titles in the series (100)
How General Motors is Embedding Customer Experience, with Dave Mingle - CB013: Using customer experience to change the automotive business. by The Chief Customer Officer Human Duct Tape Show