27 min listen
4 CX Principles from Jon Picoult to Turn Customers into Lifelong Fans
4 CX Principles from Jon Picoult to Turn Customers into Lifelong Fans
ratings:
Length:
45 minutes
Released:
Jan 28, 2022
Format:
Podcast episode
Description
“I think the most successful chief customer officers are the ones who realize their job is to make heroes of other people,” says Jon Picoult, founder of Watermark Consulting and author of From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans. In this episode, Jon and I explore a few of the principles from his book to improve customer experience and drive business growth.
Released:
Jan 28, 2022
Format:
Podcast episode
Titles in the series (100)
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