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    Customer Experience in Healthcare Reform, With Natalie Schneider - CB012

    Customer Experience in Healthcare Reform, With Natalie Schneider - CB012

    FromThe Chief Customer Officer Human Duct Tape Show

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    Customer Experience in Healthcare Reform, With Natalie Schneider - CB012

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    31 minutes
    Released:
    Jul 5, 2016
    Format:
    Podcast episode

    Description

    In our session, Natalie Schneider, Vice President of Customer Experience at Anthem, Inc. describes the transformation she is leading for one of the largest national healthcare providers.  From assessing the many operations and variations of service to uniting the C-Suite and CEO focus, Natalie walks through her detailed plan with practical advice on how to ensure the work from getting too big, and ensuring the work goes on.
    Released:
    Jul 5, 2016
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.