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    New Leadership Role for Churches: The Pastor of Guest Experience, With Lee West [CB26]

    New Leadership Role for Churches: The Pastor of Guest Experience, With Lee West [CB26]

    FromThe Chief Customer Officer Human Duct Tape Show

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    New Leadership Role for Churches: The Pastor of Guest Experience, With Lee West [CB26]

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    32 minutes
    Released:
    Nov 8, 2016
    Format:
    Podcast episode

    Description

    Lee West is the Pastor of Guest Experiences, a very new role in the not for profit “church world” as he calls it.  I was very intrigued by this role and really wanted to understand how Lee has gone about extending customer experience into this very important part of many people’s lives.
    Released:
    Nov 8, 2016
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.