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    What I Know: GOAL Map, Not Journey Map Pt. 1

    What I Know: GOAL Map, Not Journey Map Pt. 1

    FromThe Chief Customer Officer Human Duct Tape Show

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    What I Know: GOAL Map, Not Journey Map Pt. 1

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    6 minutes
    Released:
    Jun 27, 2022
    Format:
    Podcast episode

    Description

    A goal map starts with the goals your customer wants to achieve and shifts your KPIs. By measuring the things that your customer cares about, it transforms how you do work. Find the show notes and more information at customerbliss.com/whatiknow.
    Released:
    Jun 27, 2022
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.